Privacy policy

Last updated: 13 November 2026

This policy explains how Marcraft collects and uses personal data when you visit , place an order, or contact us. Marcraft is the data controller for the information described here. Our business address is 4 la Croix Maillard, 44750 Quilly, France, and our contact email for privacy matters is info@marcraft.my.

What we collect

When you place an order, we collect your name, delivery address, email address, phone number, and the details of the products you ordered. Payment is handled by our payment providers; we receive confirmation that a payment was completed, but we do not store full card numbers on our systems.

When you contact us, we receive the content of your message and any attachments you choose to send, such as photos of a product or a copy of a receipt.

When you browse the site, our hosting and analytics tools may record technical data such as your IP address, browser type, pages visited, and the date and time of your visit.

Why we use it

We use order information to process payments, dispatch parcels, provide tracking, handle returns and refunds, and meet French accounting and tax obligations. We use contact information to answer enquiries and, where you have not objected, to send occasional service messages about an order you have placed. We use technical browsing data to keep the site secure and to understand which pages are used so we can improve them.

Who we share it with

We share delivery details with the carrier assigned to your parcel — Colissimo, Chronopost, or Colis Privé — so that the parcel can be delivered. We share payment details with Visa, MasterCard, or PayPal as applicable to process the transaction. We use service providers for website hosting and email delivery, and these providers process data on our instructions under written agreements. We do not sell personal data, and we do not share it for cross-context behavioural advertising.

How long we keep it

Order and transaction records are kept for the periods required by French law, including the 10-year retention period for accounting documents and the applicable warranty-related retention period. Contact enquiries are kept for as long as needed to resolve the matter and for a reasonable period afterwards in case the issue recurs. Browsing analytics data is kept in a form that does not directly identify you for a limited period.

Your rights

If you are in the European Economic Area, you have the right to request access to your personal data, correction of inaccurate data, deletion in the circumstances permitted by law, restriction of processing, and objection to processing based on legitimate interests. You also have the right to data portability where applicable. To exercise any of these rights, email info@marcraft.my with enough detail for us to identify your data. We respond within one month, and we may ask for proof of identity before acting on a request.

While our sales are currently limited to mainland France, we include the following information for transparency regarding California residents who may interact with our site. If you are a California resident, you have the right to know the categories of personal information we have collected, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share it, as described in this policy. You have the right to request deletion of personal information we have collected from you, subject to legal exceptions. You have the right not to receive discriminatory treatment for exercising these rights. We do not sell personal information as defined by the CCPA, and we do not share it for cross-context behavioural advertising. To submit a CCPA request, email info@marcraft.my. We will verify your request using information already associated with your order or enquiry.

Cookies

We use cookies that are necessary for the checkout and cart to function, and analytics cookies that help us understand site usage. You can block or delete cookies through your browser settings. Blocking necessary cookies may prevent checkout from working.

Changes

If we change how we handle personal data, we will update this page and change the “Last updated” date at the top. Material changes affecting how existing order data is used will be communicated by email where we have a valid address for you.