Shipping policy

Last updated: 13 November 2026

Marcraft ships to addresses within mainland France only. We do not currently deliver to Corsica, overseas departments and territories, or international destinations.

Order handling

Orders are prepared and handed to the carrier within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding French public holidays. If an order is placed after 6:00 PM CET on a Friday, handling begins on the next business day.

Delivery time

Once dispatched, delivery within mainland France takes 3–5 business days. This estimate is provided by the carriers and is not a guaranteed date; occasional delays can occur during peak periods or due to circumstances outside our control.

Carriers

We use Colissimo, Chronopost, and Colis Privé. The carrier assigned to your order depends on the destination postcode and the size of the parcel. We do not offer a carrier-selection option at checkout.

Shipping cost

Standard shipping within mainland France is free on every order. No minimum order value applies, and no handling fee is added at checkout.

Tracking

When your parcel is dispatched, the carrier assigns a tracking number. You will receive this number by email. Tracking updates are provided by the carrier directly; if a tracking status has not changed for more than three business days, contact us with your order number and we will open an enquiry with the carrier.

Undeliverable parcels

If a parcel is returned to us because the address provided at checkout was incomplete or incorrect, or because the parcel was not collected from a pickup point within the carrier’s holding period, we will contact you using the email address on the order. Re-shipping in such cases may incur a new shipping charge, which we will quote before taking any action.