Terms of service

Last updated: 13 November 2026

These terms apply to your use of  and to any order you place through it. By using the site or placing an order, you agree to these terms. They should be read together with our Shipping Policy, Returns and Refunds policy, Payment Policy, Privacy Policy, and Contact Us page. Where a specific policy page gives more detail on a particular topic, that page takes precedence over the general wording here.

Who we are

Marcraft is an independent French brand operating from 4 la Croix Maillard, 44750 Quilly, France. We sell directly to customers in mainland France through this website. There is no separate distributor, franchise, or marketplace seller behind the site; orders are fulfilled by us.

Orders and acceptance

When you place an order, you receive an automatic confirmation email. That email confirms we have received your order, but it does not by itself mean the order has been accepted. Acceptance happens when we dispatch the goods. Until dispatch, we may decline or cancel an order in limited circumstances: if the item is out of stock, if the price shown was clearly incorrect due to a technical error, if we cannot deliver to the address provided, or if we suspect the order is fraudulent. If we cancel after payment has been taken, we refund the amount in full using the original payment method.

We reserve the right to limit quantities on a single order where the quantity is clearly inconsistent with normal personal use.

Prices and payment

Prices are shown in euros and include shipping within mainland France, which is free on every order. Payment must be completed before dispatch. We accept Visa, MasterCard, and PayPal as set out in our Payment Policy. We do not store full card numbers on our systems. If a payment is declined or later reversed, we may cancel the order and notify you by email.

Delivery

We deliver to mainland France only. Handling and delivery times, carriers, and tracking are described in our Shipping Policy. Delivery estimates are not guaranteed dates, and occasional delays can occur for reasons outside our control. Risk in the goods passes to you when the parcel is delivered to the address you provided.

Returns and refunds

Change-of-mind returns are accepted within 14 calendar days from the date you receive the order, as explained in our Returns and Refunds policy. That policy also sets out the condition requirements, the free return shipping within mainland France, the return address, and the refund timing: 1–2 business days for us to process the refund after the return arrives, followed by 7–10 business days for the card issuer or PayPal to post the credit. Nothing in these terms reduces the statutory rights available to consumers under French law.

Your use of the site

You may use the site for lawful purposes connected with browsing our products and placing orders. You must not attempt to interfere with the site’s operation, gain unauthorised access to any part of it, introduce malicious code, scrape content at a scale that affects performance, or use the site in a way that infringes the rights of others. We may suspend or restrict access where we have reasonable grounds to believe these rules have been broken.

Content and intellectual property

The text, product descriptions, photographs, layout, and brand name on this site belong to Marcraft or are used with permission. You may view and print pages for your own personal use in connection with an order. You may not reproduce, republish, or use our content for commercial purposes without written permission. Product photographs are illustrative; minor variation in colour or appearance can occur between the image and the delivered item, and we describe products as accurately as we reasonably can.

Limitation of liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss or damage that is not foreseeable, for business losses, or for events outside our reasonable control. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited under French law. If you are a consumer, your statutory rights are unaffected by this section.

Changes to these terms

We may update these terms from time to time to reflect changes in how we operate or in applicable law. The version published on this page at the time you place an order is the version that applies to that order. We will change the “Last updated” date at the top when we make changes. Material changes will not apply retroactively to orders already placed.

Governing law and disputes

These terms are governed by French law. If you are a consumer, you may also benefit from mandatory provisions of the law of your country of residence. If a dispute arises, please contact us first at info@marcraft.my so we can try to resolve it directly. If we cannot resolve it, you may refer the matter to the competent French courts or, where applicable, to a consumer mediation service. Details of the mediation service available to you can be requested by email.

Contact

Questions about these terms can be sent to info@marcraft.my or by post to Marcraft, 4 la Croix Maillard, 44750 Quilly, France. Our phone number is +33 6 11 15 04 16, and our service hours are Monday – Friday, 9:00 AM – 6:00 PM (CET).